Services

The DotComGuy MSP Business Model- Responding to an urgent need

Although your computer network is critical to your business, it’s not what your business is all about. Therefore, your time and resources should be focused on those portions of the business that keep it profitable and thriving. Consequently, DotComGuy’s fully managed computer network support programs are the ideal solution for an business like yours; one that demands the utmost in network reliability and quality yet needs to devote a minimum of financial and human resources to its maintenance. DotComGuy’s Next Generation Managed Services provides you with the optimum network protection and reliability you need and does so with substantial cost savings.

MSP Service Categories

The DotComGuy business model directly addresses this void by providing a comprehensive and economical solution for the technology support requirements of small to medium sized businesses (SMB). Furthermore, DotComGuy distinguishes itself from its competition by offering small businesses far more than mere PC repair and maintenance by additionally providing critical strategic technology advice and assistance. Advice that implements creative technology ideas that results in reduced overhead, improved efficiency and consequently positively impacts the bottom-lines of their clients. By establishing themselves as a value added partner rather than merely another operating expense DotComGuy can operate at higher profit margins than their break/fix competitors.

MSP Grid

Silver

DotComGuy has a fully staffed NOC (Network Operations Center) that monitors, troubleshoots and escalates alerts on any issues that may arise from your network. Through our remote monitoring services and managed email protection, every aspect of your network and servers is monitored and issues can be spotted and fixed remotely before you're even aware of it. You can rest easy knowing you have highly trained engineers monitoring your networks vital signs at all times of the day so that your systems stay up and you can concentrate on your business.

Gold

DotComGuy offers Proactive Server and Desktop Management as part of our Pro-Active service offering. Through a secure connection we are able to proactively update, backup, and manage all of our clients' computers and servers. This allows us to monitor and fix problems before they arise. If a problem does occur our team can spot issues and fix them before they become a larger problem. You can rest assured knowing your vital data and IT systems are being monitored and protected by our 24/7 "Service Desk" .

Platinum

When issues cannot be fixed remotely or you just need to see a DotComGuy "Field Technician" face to face, we also offer on-site support in major cities throughout the US. You get a local team of experts you can count who can come to your office if you need help with an IT issue. With DotComGuy you get the option and convenience of getting remote help or the personal touch of on-site support.

Round Out Your IT Department With On-Demand Experts. DotComGuy can provide services to enhance your current IT staff without the burden of finding qualified candidates, hiring them, providing full benefits and then training them. You can take advantage of our Supplemental Services to work with your IT department without the associated hassles.

DotComGuy can provide help desk or desktop support to your on-site and remote users. Our 27/7 "Service Desk" can help with common user problems such as virus or spyware issues, operating system issues, printing difficulties, remote or email access issues or address any problem that arises.

We can augment your staff with qualified support specialists, systems engineers and solutions architects. Whether it’s for on-going desktop support, manpower for projects or simply filling in for a vacationing IT manager, DotComGuy "Service Desk" can help.

Green Computing

Green computing is the environmentally responsible use of computers and related resources. Such practices include the implementation of energy-efficient central processing units (CPUs), servers and peripherals as well as reduced resource consumption and proper disposal of electronic waste (e-waste). The work habits of computer users and businesses can be modified to minimize adverse impact on the global environment. Here are some steps that can be taken:

Power-down the CPU and all peripherals during extended periods of inactivity.
Use liquid-crystal-display (LCD) monitors rather than cathode-ray-tube (CRT) monitors.
Use the power-management features to turn off hard drives and displays after several minutes of inactivity.
Minimize the use of paper and properly recycle waste paper.
Dispose of e-waste according to federal, state and local regulations.
Employ alternative energy sources for computing workstations, servers, networks and data centers.